Help/FAQs

General Questions

We are happy to announce as of July 2022, we now ship Worldwide! A flat shipping fee is calculated for all shopping carts.

  • In the United States (all 50) Standard shipping is free for purchases over $50.  Orders under $50 are charged a flat fee of $5. A Priority Mail option is available for shipping within 3-4 business days via USPS for a charge of $8.95. The post office does not guarantee arrival within 3 days, so if you need something faster please contact the shop and we will supply you with express rates. The customer would pay for all Priority mail and express shipping fees. This applies to all orders.
  • International shipping is also provided via USPS and a flat fee of $18 applies to all orders. Shipments can take 2-3 weeks to arrive. If you need faster shipping, message us and we will supply you with express rates. The customer would pay for all express shipping fees. This applies to all orders.

If you live in the Paducah, KY area, we’ll be happy to deliver!

We are always looking for clothing for kids above age 6. At this time our focus is on the toddler and under age group, but if we find something we feel others will love, we will make it available in the shop.

Some of our dresses, tops, shorts, and pajamas go up to size 8 and 10. Use the filter on the side of the product category page to sort by age.

Yes! Anna and Alivi proudly offers Sezzle. This gives you the ability to make payments every two weeks, for a total of four payments. More information is available under the “What payment is available” tab.  With Sezzle there is no purcahse minimum. You can purchase inexpensive items and still make payments.

After you have completed the checkout form and are ready to complete your purchase, click the Sezzle payment button and then Place Order. You will be re-directed to Sezzle’s payment screen where it will break down your payments. Before you enter their payment gateway, Sezzle may ask you to verify your identity with a code they will send, so have your cell phone handy.

We utilize PayPal, and you may pay with a credit or debit cared through the PayPal button.

We accept credit card payments, Bancontact, EPS, giropay, iDEAL, Sofort,  Przelewy24 (P24), Google Pay, and Apple Pay.

We also partner with Sezzle, and love to offer the ability to make payments! Sezzle does not require a credit check, and at your final checkout page you may select Sezzle to pay. You will be taken to a separate page to enter your information and complete your purchase.

All returns are subject to a  review. No more than 7 days may pass from the date it arrived. Keep the tags on, the original packaging, and the receipt or packing slip. If a return is to be made you must email us first and we will send a form. The customer is responsible for paying for return shipping.

First, contact us. We’ll email you anything that needs to be filled out, and we will make it right. 

Shipping times vary per item. Check each items product description (right above the add to cart button) for the ship time. 

Your order will be processed in 1-5 business days and will normally be delivered within 3-20 business days via the United State Postal Service. Ship time is in addition to process time. If you need your order soon, choose the Priority Mail option in the cart for 3-4 day ship time (a fee is applied).

International orders can take anywhere from 2-3 weeks, depending on customs and the country the item is shipping to.

Please contact us for express shipping options.

 

Is coming soon. The fastest way to reach us is via email, or Facebook chat @annaandlivi. Please use our Contact Page or annaandalivi@gmail.com for assistance.

If you are visiting from Anna and Alivi on Etsy, hello and welcome!

Anna and Alivi began as an Etsy shop. When we created this website, the product focus was retail clothing (something you can’t sell on Etsy).

So a product migration from Etsy to here is in the works. Some of our items have made it over, but it is a work in progress. If there’s an item on Etsy that you want to make payments with using Sezzle (one of the benefits of shopping directly with us!) just message us, and we will make the listing happen asap.

Until the day when all Etsy items are added to this shop, we thank you for shopping with us on Etsy!

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