Shipping and Returns

Shipping

  • At this time, we only ship to addresses within the United States of America.
  • Shipping time varies per product. Each product will give an estimated turnaround and delivery time. Please be sure you are aware of the ship time before you purchase. *Tip- If the product title does not say the brand, it will most likely be shipping from overseas*
  • Some of our products are shipped from overseas, and can take up to 20 business days to receive. We prefer to source vendors from the USA to cut down on turnaround and shipping time.
  • Orders will process within 1-3 business days. Shipping for brands within the USA will typically take 3-7 business days.
    • These include: Anna and Alivi hair bows, Colored Organics, Mabel + Honey, Isobella & Chloe, Mila & Rose and Lola & Taylor. 
  • Items will be sent by USPS.  Please note ship times are based on the US Postal Service. Once an item is shipped we will provide tracking via a confirmation email. 
  • We are in the process adding express shipping methods to our checkout. If you need an item right away, please message us and we will give shipping options and cost for your location.
  • We charge a flat rate of $5.00 on all purchases under $50.00 Free shipping is applied to all purchases over $50.00 (pre sale and tax).

Returns

  • Returns are accepted for most products, except items that are handmade and/or can not be returned due to sanitary reasons.
  • We will accept an exchange or return within 7 days of delivery. To exchange or return a product it must have the tags still on, original packaging, and a packing slip/receipt. The customer pays return shipping costs. To start the return process, please email annaandalivi@gmail.com and we will respond with instructions and a return form
  • All handmade items such as hair accessories are not eligible for return or exchange and are final sale.
  • All sales items are final sale.
  • In the rare event you receive an incorrect or damaged item, please notify us right away. You may email photos of the item, and we will cover the return cost.

Start typing and press Enter to search

Shopping Cart

No products in the cart.